Frequently Asked Questions

  • How does using the message system work?

    You will continue working in your account that you have created. After you have selected your provider, the provider will reach out to you via text message to schedule an introductory live video conferencing to discuss the next steps in the process. Both you and your therapist will have 24/7-hour access to messaging thread. You can exchange text, audio, and video messages with your provider at any time, from anywhere, using a secured internet connected device. Messaging is done in real time, and you don’t have to schedule an appointment to utilize this system. You will be notified by your provider with an email informing you that they received your message.

  • How do I talk with providers?

    You can select your means of communicating with providers in four ways • Exchanging text, video, and audio messages with your providers • Live chatting with your therapist • Speaking on the phone with therapist and spiritual guidance professional • Videoconferencing with your providers. You have different options of communicating with our providers depending on the subscription you purchased.

  • Why should I seek therapy?

    If you are experiencing feelings of being trapped and hopeless, not knowing which direction to choose, trying to find out what your purpose is in life, need help making decisions, heal from a traumatic or negative experience, questioning why you survived and others haven’t, accepting responsibilities, being accountable for actions and decisions, learn better ways to handle situations, improve my relationship with myself or others, learn better ways to handle anger, are just a few great reasons to seek therapy.

  • What is the role of my therapist?

    The role of the Elevate Your Wellness Therapist is to provide an intimate climate where clients feel safe to examine their thoughts, feelings and actions and eventually arrive at solutions that are best for them. The therapist’s function is not to convince clients in taking certain actions but to serve as “encouragers”, challenging clients to take responsibility for how they now choose to be in their world.

  • How long do I have to wait to get an appointment with a provider?

  • How does live video conferencing work?

    You will login to your account where your provider will schedule your introductory video conferencing session after you have submitted the provider of your choice via the website or App. You will be notified 48-72 hours prior to your appointment. You will enter the room 10-15 minutes prior to your scheduled session and await the arrival of your provider. (Your therapist will notify you to start the live video conferencing session). Once you have accepted the request your provider will start the live video session.

  • Can I be sure that my privacy is protected?

    Elevate Your Wellness take client’s privacy and confidentiality extremely seriously. Elevate Your Wellness utilizes state-of-the-art technology, operations, and infrastructure with the goal of protecting client’s privacy and safeguarding the information client provide. It is important for us that clients know exactly how their privacy and confidentiality is treated, for more information see our Privacy Policy.

  • How can Elevate Your Wellness help me?

  • Does Elevate You Wellness take insurance or provide documentation for reimbursement for your insurance?

  • How to pay for your subscription?

    Select the best package that fits your needs. Then submit your credit card or debit card payment on a recurring basis. We have provided a caveat of add-on options if your current plan does not meet your needs. At any time, you can upgrade your subscription. When you have successfully accomplished your goals or feel you no longer need Elevate Your Wellness services, you can cancel your subscriptions.

  • How can I review my previous messages between my provider and myself?

  • Who is Elevate Your Wellness?

  • Who are the people that are providing services for me?

    Elevate Providers are all licensed or certified in their professional field to provide services. Our therapists are licensed by the state's professional board after successfully completing the necessary education, exams, training, and practicums. Elevate therapist have varied experience, expertise, and specializations that allows treatment accessibility available for a wide range of presenting problems. Our therapists are licensed, trained, and experienced psychological associates/licensed psychologist (LPA, LP), licensed marriage and family therapists (LMFT), licensed clinical social workers (LCSW), licensed mental health counselors (LCMHC) or licensed professional counselors/licensed clinical mental health counselor (LPC/LCMHC). All of them have a master’s degree or higher and are licensed or provisionally licensed by a state board governing their field. Spiritual Guidance Professionals are certified, ordained, experienced and or/licensed in master’s degree in ministry. This includes Pastors, Priest, Clergy, Ministers, Intuitive Guides, and Spiritual Mediums. Our Yoga Instructors and Personal Trainers are all certified professionals.

  • Benefits of Yoga

  • Benefits for Personal Training

  • Benefits of Spiritual Support

    Moving beyond yourself and shifting your focus to a higher power, increasing your spiritual growth by internally connecting, making you completely aware of the strength that you will receive from your higher power, assist you and working through your conflicts surrounding your spiritual beliefs, crisis of faith, issues related to chronic or terminal illness and life transitions, understanding why God allows evil to happen.

  • Benefits of Therapy

    Help you through difficult times, change how you express your needs, wants, and desires to others, empower you to rise above the trauma you experienced, teach you how to become a better you, to get another person’s input on your important relationship, talking over your past, present, and future can lead to greater self-understanding. Therapy can improve chronic stress.

  • What are the benefits for choosing a provider with Elevate Your Wellness?

  • What are the benefits for healing myself from the inside out?

    Our mind, body, and spirit are all connected, and any imbalances can affect any one of these parts of ourselves. We need to practice intentional healing of the mind, the body, and the spirit in order to release the symptoms and struggles that you have been experiencing. Healing will help you move outside of the system that daily living can keep us locked in. Since depression is so common, we are providing an integrative treatment intervention such as mind-focused (therapy), body focused (yoga, personal training for physical exercise), spirit-focused (spiritual support), can effectively treat mild to moderate depressive disorder. Elevate Your Wellness!